Terms and conditions

Terms and conditions for orders via www.gofrex.com

Below we would like to present our terms and conditions, which form the basis for the preparation and processing of your purchase.
On the website www.gofrex.com we offer you the purchase of Gofrex products.

1. Conclusion of contract and delivery of goods

1.1 At www.gofrex.com we conclude contracts exclusively in the Polish language. The contracting party is the company GOFREX Maciej Kowalski, Magdalena Mościcka-Kowalska spółka cywilna with its registered office in Ostrowiec 10, 05-651 Chynów.
1.2 Clicking the “Place order” button places a binding order for the products in the shopping cart. We will confirm your order by email immediately after you send us your order. A binding contract is concluded when you receive your order confirmation. Please note that the products ordered by you will be dispatched after you have paid the full price (subject to clause 3.2 below) and the delivery costs, insofar as these are not covered by us in accordance with clause 2.2 below.
1.3 We deliver orders within Poland. Where a delivery date is specified in working days, this shall be understood to mean all days from Monday to Friday inclusive, with the exception of public holidays.

2. Prices, shipping costs and express shipping

2.1 The prices offered at the time of ordering shall apply. The prices offered are final prices, i.e. they also include VAT at the currently applicable rate. The goods shall remain our property until the purchase price has been paid in full.
2.2 The shipping costs shall be paid by the party designated during the order process in our shop.
2.3 For some orders we offer express shipping. During the ordering process you will be informed whether express shipping is offered for your order and how much it costs. If you choose express shipping, the goods will be delivered within 2 working days at the latest. If this delivery time is exceeded, you will of course be reimbursed the shipping costs.

3. Payment

3.1 We generally offer the following types of payment: cash on delivery, fast internet transfer (Przelewy24.pl), credit card and Paypal. For each order, we reserve the right not to offer certain types of payment and to offer others. Please note that we only accept payments made from bank accounts held within the European Union (EU). All financial transaction costs shall be borne by you.
3.2 If you purchase using a credit card, your credit card account will only be debited when we send you your order.
3.3 You hereby agree to receive information on credit on your account in electronic form only.

4. Discount vouchers and their use

4.1 Discount vouchers are vouchers which cannot be purchased, but are only issued as part of advertising campaigns, and have a specific validity period.
4.2 Discount vouchers can only be used within a certain time period and only within one order. Certain brands may be excluded from the promotional campaign. Discount coupons cannot be used to purchase gift cards. Please note that discount coupons can be linked to a minimum purchase value.
4.3 The value of the goods must not be less than the amount on the discount coupon. Any difference in case of a higher value of the goods can be compensated by payment made in one of the offered ways. The discount voucher cannot be paid in cash, nor is it interest-bearing. It is not possible to receive a refund of a discount voucher when the goods are fully or partially returned.
4.4 Discount coupons can only be used before the completion of the ordering procedure. Subsequent use is not possible. Discount coupons are not transferable to third parties. In the absence of other agreements, several discount coupons cannot be combined.
4.5 If you use a discount voucher during your purchase, we reserve the right to charge the original price of the goods which you retain if – due to your withdrawal from the contract – the total order value falls below the value of the discount voucher.

5. Statutory consumer right* to withdraw from the purchase contract for Gofrex products

If you purchase Gofrex products as a consumer, you have a statutory right of withdrawal:
First of all, we would like to inform you that if you send back the goods, you can use the return form enclosed with your order or available for printing in your customer account. If you do not have a printer available, have problems downloading the form or need a new return form, you can also obtain one through our customer service. Please make it easy for us to avoid additional costs and always send your returns with the return form.
Information about your right of withdrawal
As a consumer, you have the right to withdraw from the contract within fourteen days without giving any reasons. The withdrawal period starts from the day on which you or a third party designated by you, who is not the carrier, has taken possession of the goods.
In order to exercise your right to withdraw from the contract, you must notify GOFREX Maciej Kowalski, Magdalena Mościcka-Kowalska spółka cywilna with its registered office in Ostrowiec 10, 05-651 Chynów, telephone:+48 88 323 33 88 e-mail: biuro@gofrex.com of your decision by an unequivocal statement of intent (e.g. by a letter sent by post or e-mail). You may use the attached model withdrawal form for this purpose. However, there is no obligation to do so.
You may fill in and send us a withdrawal form or draw up and send us any other declaration of intent, also electronically, using the contact form on our website. If you use this option, we will send you an acknowledgement of receipt of your declaration without delay (e.g. by e-mail). In order to exercise your right of withdrawal, it is sufficient for you to send notification of the exercise of this right before the withdrawal period has expired.
Effects of withdrawal
In the event of your withdrawal from the contract, we are obliged to reimburse all payments received from you, including the costs of delivery (with the exception of the additional costs which may arise due to the fact that you have chosen a method of delivery other than the least expensive type of delivery offered by us) in the event that you cancel the entire order, or only the value of the goods purchased in the event that you cancel a part of the order. We will use the same means of payment for reimbursement that you used for the original transaction, unless we expressly agree with you on a different means of payment.
Under no circumstances will we charge you any fees for this. However, we may refuse to refund any payment received from you until we have received the returned goods. You in turn are obliged to send us back or hand over the goods without delay, but no later than fourteen days from the day on which you have informed us of your withdrawal from the contract.
The deadline shall be deemed to have been met if the goods are dispatched before the expiry of the fourteen days. In any case, you shall bear the costs of return shipment. You are liable for any diminution in the value of the goods resulting from your use of the goods beyond what is necessary to establish the nature, characteristics and functioning of the goods.

Model withdrawal form
If you wish to withdraw from this agreement, please fill in this form:- Addressee: GOFREX Maciej Kowalski, Magdalena Mościcka-Kowalska spółka cywilna with its registered office in Ostrowiec 10, 05-651 Chynów

– I/We(*) hereby give notice(*) of my/our withdrawal from the contract of sale of the following items(*)
– Date of conclusion of the contract(*)/collection(*)
– Full name of consumer(s)
– Address of consumer(s)
– Signature of consumer(s) (only if this form is sent on paper)
– Date
(*) delete as appropriate
and send it to us at the address below:
GOFREX Maciej Kowalski, Magdalena Mościcka-Kowalska spółka cywilna with its registered office in Ostrowiec 10, 05-651 Chynów,

phone:+48 88 323 33 88

e-mail: biuro@gofrex.com

6. Payment refunds

All payment refunds are made automatically to the account used by you for payment. In the case of payment by bank transfer, payments will be returned to the account from which the transfer was made. If you pay by PayPal, PayU, Przelewy24 or by credit card, the refund will be made to the associated PayPal, PayU, Przelewy24 or credit card account. If you used a gift card at the time of purchase, the corresponding amount will be refunded to your balance and can be used for subsequent purchases.

7. Statutory liability for product defects

7.1 We undertake to supply you with products that are free from defects.7.2 In the event of any defects in products ordered via www.gofrex.com, we shall have statutory liability for defects under Articles 556 et seq. of the Act of 23 April 1964. – Civil Code (Dz.U.2016.380 j.t. as amended).

8. Complaints

8.1 All complaints concerning products purchased in our shop as well as the course of processing of your order should be submitted by e-mail to sklep@gofrex.com or via the Customer Service by telephone or electronically (e-mail). The contact details of the Customer Service are given in section 11 below. In the same way you can report any problems with the courier receiving your return parcel.
8.2 In some cases, we may ask you to send us photographs of the products under complaint.
8.3 Your complaint will be dealt with by us within 14 days of receipt of the complete complaint notification. We will notify you immediately of any deficiencies in your complaint. You will be informed of any deficiencies in your complaint as soon as possible.
8.4 We would like to draw your attention to the fact that the following product defects are not subject to complaint:
– natural wear and tear of the non-stick coating;
– exchangeable parts, e.g. heating elements;
– mechanical damage (abrasion, scratches, flooding) caused by your use of the products, and damage resulting from lack of or incorrect maintenance;
– Damage caused by not using the products as intended;
8.5 At the same time, we would like to inform you that you have the possibility to make use of out-of-court complaint and redress procedures in accordance with the online dispute resolution procedure developed by the European Commission available at: https://webgate.ec.europa.eu/odr/main/?event=main.home.show .

9. Customer Care

If you have additional questions, please see our “Contact Us” section or contact us.

10. Other information

10.1 You can find these terms and conditions at www.gofrex.com. In addition, you can print or save this document using the usual functions of your internet browser (usually: File -> Save as). You may also download and save this document as a PDF file by clicking here. To open a PDF file, you will need Adobe Reader (available free of charge at www.adobe.pl) or a similar programme which opens PDF files.
10.2 You can easily archive your order data by downloading the terms and conditions and saving the order summary information on the last page of your order when you place your order in the online shop using the “save as” function in your browser; you can also wait for the order confirmation which we will additionally send to you by e-mail at the end of the order process to the address you have provided. This order confirmation e-mail contains all relevant data for your order, a sample withdrawal form and a link to these terms and conditions, and can be easily printed out or saved using an e-mail opening program.
Data identifying Gofrex:
GOFREX Maciej Kowalski, Magdalena Mościcka-Kowalska civil partnership with its registered office in Ostrowiec 10, 05-651 Chynów
NIP: PL7972069595
Status as at: 06.12.2019

11. Processing of personal data

By using the Gofrex website, each time you agree to the processing of personal data in accordance with the Act of 29 August 1997 on the protection of personal data. In order to find out what data and how it is collected, processed, analysed and shared, it is necessary to read our Privacy Policy.

* a consumer as defined by law is a natural person making a legal transaction (e.g. conclusion of a contract) with an entrepreneur which is not directly related to his/her economic or professional activity.